Refund Policy

1.PRICING, PAYMENT 7 BILLING

1.1. All prices listed on the Philo Lifestyle are displayed in Canadian Dollars unless
explicitly noted otherwise and these prices may change at any time to reflect
fluctuations in material costs, import duties, operational expenses or currency
variations.
1.2. You acknowledge that placing an order authorizes Philo Lifestyle to charge your
selected payment method for the full order amount, including applicable taxes, duties and shipping fees.
1.3. You agree that Philo Lifestyle uses secure third-party payment processors and that your payment information is handled exclusively by these processors in accordance with industry-standard security protocols.
1.4. You understand that all custom orders require a mandatory non-refundable
deposit equal to fifty percent of the total order value prior to commencement of
production, with the remaining balance payable before dispatch.
1.5. Wholesale orders require a minimum fifty percent advance payment upon
confirmation, with the remaining balance due to shipment or delivery, delayed
payment may incur monthly interest charges at a rate of two percent.
1.6. You acknowledge that Philo Lifestyle reserves the right to cancel or decline any
order that cannot be authorized, verified or deemed legitimate by tis fraud
prevention protocols.

2.ORDEER PROCESSING & CONFIRMATION

2.1. You understand that an order confirmation email constitutes acknowledgement
of your order but does not guarantee acceptance, as Philo Lifestyle reserves the right to approve or reject any order at its discretion.
2.2. You acknowledge that standard retail orders require approximately two to four
business days for processing, while custom-made orders require an extended
processing period of thirty to forty five business days depending on complexity and
material availability. 
2.3. You agree that Philo Lifestyle is not liable for delays caused by incorrect
information submitted by you or by  unforeseen operational or logistical issues
beyond its control.

3.SHIPPING & DELIVERY

3.1. You acknowledge that shipping fees are calculated based on weight,
dimensions and destination and that these fees must be paid in full before dispatch.
3.2. You accept that estimated delivery times-three to nine days within Canada , five
to twelve business days within the United states and twenty one business days
internationally- are approximations and not guaranteed delivery dates.
3.3. You agree that international shipments may be subject to custom duties, import
taxes and brokerage fees, which are your sole responsibility  and are not included
in the purchase price. 
3.4. You understand that refusal to pay international customs charges may result in
package return and all associated costs will be deducted from any refund owed to
you. 
3.5. You acknowledge that Philo Lifestyle is not responsible for carrier delays,
weather disruptions, customs inspections or other situations beyond its control.
3.6. You agree to report any damaged, missing or tempered shipments within
forty eight hours of delivery and to provide photographic evidence for claim
verification.

4.RETIAL RETURNS & EXCAHNGES

4.1. You acknowledge that returns for retail purchases are accepted within
fourteen days of delivery only if the product is unused, unwashed and returned
with all original labeling and packaging intact.
4.2. You understand that custom size curtains, custom made items, personalized
products, opened bedding, clearance items and final sale items are not eligible
for return under any circumstances.
4.3. You agree that return shipping is your responsibility unless the item received
was defective or incorrect.
4.4. You acknowledge that refunds are issued only after our team inspects the
returned product and confirms compliance with return conditions.
4.5. You understand that exchanges may be offered for alternative sizes or color,
provided the requested item is available and the original item meets return
eligibility criteria.

5.WHOLESALE RETURNS & CLAIMS

5.1. You acknowledge that wholesale orders are not returnable except in cases of
verified manufacturing defects, incorrect items, shortages or transit damage.
5.2. You agree to submit evidence of defects within seven days of receiving the
shipment and you acknowledge that failure to do so constitutes acceptance of the
goods in full.
5.3. You understand that wholesale products altered, cut, washed, installed,
resold or modified in any manner are strictly non-returnable.
5.4. You agree that Philo Lifestyle will determine whether a replacement, credit or
refund is the most appropriate remedy for validated wholesale claims.

16.ORDER CANCELLATION 

6.1. You acknowledge that retail orders may only cancelled within twelve hours
of purchase and only if processing has not begun. 
6.2. You understand that custom orders cannot be cancelled once materials have
been procured or production activities have started and any deposits paid may
be forfeited to cover incurred costs.

7.WARRANTY & PRODUCT QUALITY

7.1. You acknowledge that Philo Lifestyle inspects all products prior to shipment
but that natural variations in color, fiber, weave or measurements do not constitute
defects.
7.2. You understand that that warranty covers only manufacturing defects and
does not include damages resulting from incorrect washing, bleaching, harsh
detergents, sun exposure, accidents or normal wear and tear.
7.3. You agree to provide photographic evidence of any suspected defect
before a warranty claim can be evaluated.

8.CUSTOM ORDER TERMS 

8.1. You acknowledge that custom orders are produced strictly according to the
measurements and specifications provided by you and Philo Lifestyle bears no
responsibility for errors arising from incorrect information supplied by the
customer. 
8.2. You understand that custom orders are final sale and cannot be returned,
exchanged or refunded, except in cases of verified manufacturing defects.
8.3. You accept that custom orders require a production period of thirty to forty
five business days, subject to material availability.